if I have failed to pass my assessments?
If an assessment is not successfully passed, the user’s account will be disabled, and the user will have to register anew and pay the $15 cost to start the online coursework from the beginning.
seem to be locked out of my account. How can I get back into my account?
When you enter your credentials on the login screen, you may be taken to a re-login screen asking you to verify some of your registered information. Upon entering the information requested, you will be logged in. If the re-login screen is not re-establishing your account access, please contact our Technical Support for assistance at 888-791-5150.
are the hours of your Technical Support team?
Our Technical Support team is available Monday–Friday, 9:00-6:00 PST. If you do not reach a live support representative, please leave a detailed message, and they will return your call.