About IAVM


This course is intended to train candidates who will serve, in accordance with NFPA 101 Life Safety Code, as crowd manager supervisors within large public assembly venues. The crowd manager supervisor must successfully complete all of the training required of the crowd manager.  Additionally, it is expected that those selected to serve as crowd manager supervisors will have more practical experience within the specific venue, or similar venues.  The crowd manager supervisor must also complete two additional phases of training.  Phase three is a self-paced, web-based, training platform that delivers common content while phase four is provided by each venue and conveys venue-specific content. 

Phase Three:  (3 hours / self-paced)

  1. Role and responsibilities of the crowd manager supervisor
  2. Introduction to leadership traits and principles
  3. Understanding effective interpersonal communication
  4. Effective report writing and professional communication
  5. Introduction to NIMS / ICS[3]

Phase Four: (3 hours)

  1. Demonstrate understanding of the venue’s layout and design
  2. Introduction to the venue’s command post / structure
  3. Exercise and testing on the venue’s emergency response and evacuation plan and shelter-in-place procedures
  4. Demonstration of radio communication and report writing skills
  5. Leadership and guest service scenario-based exercises
  6. Assessment and verification

3 FEMA Independent Study Program ICS 100 would become a prerequisite and would be completed independently

Phase Four Outline for Venue Specific Training